1. Who we are
SiteSpruce provides website design, hosting, domain support, maintenance and related online services for small and local businesses.
You can contact us about this policy at sitespruce@proton.me or by calling 07840 591464.
2. Information we collect
We may collect the following information when you use our website, submit a form, contact us, or become a client:
- Your name and business name.
- Your email address, phone number and contact details.
- Information you choose to send us about your business, website needs, domain enquiries, plan choice or project brief.
- Messages, enquiries and correspondence between you and SiteSpruce.
- Basic technical information such as your IP address, device/browser type and website usage information where this is necessary for security, hosting and site operation.
3. How we collect information
We collect information directly from you when you:
- Fill in a contact form or domain enquiry form.
- Email, call or message us.
- Ask for a website, domain, hosting or support service.
- Use our website.
Our forms are handled through Formspree, which processes form submissions on our behalf.
4. Why we use your information
We use your information to:
- Respond to your enquiry.
- Discuss, quote for, provide and manage our services.
- Build, host, maintain and update websites.
- Manage domain enquiries, domain registration or domain support.
- Provide customer support and service updates.
- Keep records for business, accounting and legal purposes.
- Protect our website, systems and services from misuse or security issues.
5. Our lawful bases
Depending on the situation, we rely on one or more of the following lawful bases:
- Contract: where we need to use your information to provide a service you have requested or agreed to.
- Legitimate interests: where we need to respond to enquiries, manage our business, improve our services, maintain security, and keep appropriate records.
- Legal obligation: where we need to keep information for tax, accounting or legal reasons.
- Consent: where we ask for your permission, such as for optional marketing or non-essential cookies if these are added in the future.
6. Sharing your information
We do not sell your personal information. We may share limited information with trusted providers where needed to run our services, such as:
- Form providers used to receive enquiries.
- Hosting, domain, email and website infrastructure providers.
- Payment, accounting, legal or professional service providers where required.
- Authorities or regulators where we are legally required to do so.
7. International transfers
Some service providers may process information outside the UK. Where this happens, we aim to use providers that have appropriate safeguards in place for international transfers.
8. How long we keep information
We keep personal information only for as long as needed for the reason it was collected. Enquiries that do not become clients may be kept for a reasonable period in case you come back to us. Client, billing and project records may be kept for longer where needed for accounting, tax, legal or service support reasons.
9. Your rights
You may have the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete your information in certain circumstances.
- Object to or restrict how we use your information in certain circumstances.
- Withdraw consent where we rely on consent.
- Complain to the Information Commissioner’s Office if you are unhappy with how your information is handled.
To make a request, contact sitespruce@proton.me.
10. Cookies
Our website currently uses only basic functionality needed for the site and forms to work. If we add analytics, advertising pixels or other non-essential cookies in the future, we will update this policy and ask for consent where required.
11. Security
We use reasonable technical and organisational measures to protect personal information. No website or online service can be guaranteed completely secure, but we take steps to reduce risk and keep systems protected.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.